Inc Loudcloud - Loudcloud's Core Solution

LOUDCLOUD'S CORE SOLUTION

Loudcloud's core solution is called the Loudcloud Operational Environment (LOE). The LOE includes all of the technology, expertise, and services necessary to architect, deploy, manage, and continually grow a customer's Internet operations. Loudcloud has organized the LOE into four components: Readiness Services, Deployment Services, Global Support Services, and Opsware automation technology.

Readiness services include everything a company needs to create a reliable, scalable, and secure architecture. Client companies benefit from Loudcloud's expertise in product selection, which utilizes technologies and services approved by the Loudcloud Research team. Sites that are designed by Loudcloud and built on technologies certified by Loudcloud Research are backed by a 100 percent scheduled-uptime guarantee.

Deployment services include the configuration, preparation, testing, and implementation services needed to deploy a client's Web site within the LOE. Loudcloud provides customers with a single point of contact for project management by assigning a dedicated project engineer to each customer deployment. The project engineer, in turn, coordinates a team of experts that includes a consulting engineer, a network engineer, a database administrator, a systems administrator, a systems engineer, an account manager, and a site operations engineer. Loudcloud's deployment services can take a new operational environment live in as little as six weeks.

The next basic component, global support services, keeps the client's site running on a 24/7 basis through Loudcloud's Network Operations Center (NOC). Service level agreements (SLAs) are provided to ensure that NOC engineers not only monitor Internet operations, they also take immediate action to remedy any outstanding problems.

The core foundation of the LOE is Loudcloud's proprietary Opsware automation technology. Opsware automates many of the tasks associated with the deployment, support, and growth of Internet infrastructure. The software integrates several functional components into a single technology, including server provisioning and configuration, network provisioning and configuration, monitoring and security framework, change management and maintenance, code deployment, failure recovery, operational audit, and more.